Website
1. After logging into your account, select your name in the upper right hand corner
2. Click on 'Your account'
3. Select 'ZortsIDs'
4. Click the 'Actions' button underneath the ZortsID in questions
7. The reasoning is listed right underneath the status.
8. Click ‘Edit’ at the top of the screen
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport or it will be REJECTED for correction by the purchaser.
5. Select 'Fix'
6. Note the ‘Rejected’ status near the field that needs to be corrected.
7. The reasoning is listed right underneath the status.
8. Click ‘Edit’ at the top of the screen
9. Click ‘Update’ to upload a new photo of the participant that adheres with the listed guidelines.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport or it will be REJECTED for correction by the purchaser.
10. Repeat to upload a new photo of the document that adheres with the listed guidelines.
a. Ensure that the photo shows the entire document (corner to corner), and that it is clear and legible and that the document type matches the verification document type selected.
a. If you’d prefer a faster processing speed, please click HERE to view instructions for purchasing priority processing.
a. Ensure that the photo shows the entire document (corner to corner), and that it is clear and legible and that the document type matches the verification document type selected.
11. Your card is now 'Pending Review' and will be reviewed within 3-5 days.
a. If you’d prefer a faster processing speed, please click HERE to view instructions for purchasing priority processing.
iPhone
1. Log into your account and click 'Account' at the bottom right. Then, click 'ZortsIDs'
2. Click on your ZortsID that is labeled 'Incomplete'
3. Click on the section that is labeled 'Rejected' to read the rejection notice and upload a new file
4. Click on the first field labeled ‘Rejected’. (in this case, the photo and Birth Certificate have been rejected. We'll first click on the 'Photo'.)
5. Note the reason for rejection and select ‘Upload’ to upload a new photo in accordance with the guidelines listed below.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport photo or it will be REJECTED for correction by the purchaser.
6. Repeat to upload a new photo of the document that adheres with the listed guidelines.
7. Ensure that the photo shows the entire document (corner to corner), and that it is clear and legible and that the document type matches the verification document type selected.
8. Please note that the ZortsID status is now 'Processing'. The card will be processed within 3-5 days unless a faster processing speed is purchased.
a. If you’d prefer a faster processing speed, please click HERE to view instructions for purchasing priority processing.
Android
1. From your account, select the event you will be attending that requires attention.
2. You will receive a message stating that you are ‘Missing Items’.
a. Select ‘Fix now’.
3. Note that 'Player/Participant Card (Incomplete)' is listed under 'Missing Items'
a. Click on the ZortsID that is labeled ‘Incomplete’.
4. Tap on the ZortsID again and a drop down menu will appear.
a. Select 'Edit' from the drop down menu.
5. Note the reason for rejection and select ‘Choose File’ to upload a new photo in accordance with the upload rules.
a. Ensure the "headshot" photo of the participant is a SOLO (participant only), FORWARD facing, CLEAR (not blurry) photo from the shoulders up. The photo should show the entire face, with no obstructions (including hair) to the participants face. No hats, mouth guards, sunglasses, etc. The photo should resemble that of a state ID or passport photo or it will be REJECTED for correction by the purchaser.
6. Note the reason for rejection and select ‘Upload’ to upload a new photo of the document in accordance with the guidelines listed below.
a. Ensure that the photo shows the entire document (corner to corner), and that it is clear and legible. Additionally, ensure that the document type matches the age verification document selected.
7. Scroll down, select your desired processing speed, and click 'Update'
8. Please note that the ZortsID status is now 'Pending Approval'. The card will be processed within 3-5 days unless a faster processing speed is purchased.
a. If you’d prefer a faster processing speed, please click HERE to view instructions for purchasing priority processing.