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How to Process Refunds as an Event Administrator

Event Administrators can process refunds directly through their Stripe account.

    1.  Log in to your Zorts account and open the event. 

    2.  Locate the payment details: 
      1. For a TEAM payment:
        Go to the Team tab, search for the team, and click "In Full" or "Deposit" on the team's record.
          
      2.  For an ATHLETE payment:
        Go to the Roster tab, search for the athlete, and click "In Full" or "Deposit" on the athlete's record.  

          

    3.  Note the payment information displayed, includes: 
      • Payment date
      • Payment amount
      • Payment ID
      • Purchaser's name
      • Purchaser's email address

    4.  Log in to your  Stripe Dashboard on the Stripe website. 

    5.  Go to your Transactions/Payments and filter the transactions using the available filter options.


      • Recommendation: Sort by payment date that you found in Zorts. 

    6.  Locate the payment that matches the purchaser's email address shown in Zorts. 

    7.  Select the payment, then click "Refund" in the upper-right corner and follow the prompts to complete the refund. 

    8.  If you need additional guidance, you can reference Stripe's help article: 
       Stripe Support - How to refund a customer