---
title: How to Process Refunds as an Event Administrator 
description: How to Process Refunds as an Event Administrator
---

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# How to Process Refunds as an Event Administrator

## Event Administrators can process refunds directly through their Stripe account.

1. Log in to your [**Zorts**](https://www.zortssports.com/home) account and open the event.
2. Locate the payment details:  
     1. **For a TEAM payment:**   
        Go to the **Team** tab, search for the team, and click **"In Full"** or **"Deposit"** on the team's record.  
         ![](https://zorts.zortssports.com/hs-fs/hubfs/undefined-Jul-27-2026-05-20-18-9010-PM.png?width=670&height=102&name=undefined-Jul-27-2026-05-20-18-9010-PM.png)
     2. **For an ATHLETE payment:**   
        Go to the **Roster** tab, search for the athlete, and click **"In Full"** or **"Deposit"** on the athlete's record.  
        
         ![](https://zorts.zortssports.com/hs-fs/hubfs/undefined-Jul-27-2026-06-02-52-7971-PM.png?width=366&height=243&name=undefined-Jul-27-2026-06-02-52-7971-PM.png)
3. Note the payment information displayed, includes:  
     - Payment date
     - Payment amount
     - Payment ID
     - Purchaser's name
     - Purchaser's email address
4. Log in to your [**Stripe Dashboard**](https://dashboard.stripe.com/login) on the Stripe website.
5. Go to your **Transactions/Payments** and filter the transactions using the available filter options.
   
   ![](https://zorts.zortssports.com/hs-fs/hubfs/image-png-Jul-27-2026-06-08-57-9564-PM.png?width=636&height=140&name=image-png-Jul-27-2026-06-08-57-9564-PM.png)  
     - Recommendation: Sort by payment date that you found in Zorts.
6. Locate the payment that matches the purchaser's email address shown in Zorts.
7. Select the payment, then click **"Refund"** in the upper-right corner and follow the prompts to complete the refund.   
   <https://support.stripe.com/questions/how-to-refund-a-customer>
8. If you need additional guidance, you can reference Stripe's help article:   
    [Stripe Support - How to refund a customer](https://support.stripe.com/questions/how-to-refund-a-customer)

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